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Account Deletion Policy

Your Right to Delete

You have the right to delete your Ottract account at any time. Account deletion is permanent and cannot be undone.

What Gets Deleted

When you delete your account, the following data is permanently removed:

  • All business profiles and associated data
  • All conversations and chat history (web and WhatsApp)
  • All generated reports and documents
  • All video tasks and marketing materials
  • All subscription records and usage data
  • All team member associations
  • Your user account and login credentials

How to Delete Your Account

You can delete your account from the sidebar profile section by clicking the "Delete Account" button. You will be asked to confirm before deletion proceeds. Once confirmed, the process is immediate and irreversible.

Data Removal Timeline

Your data is removed immediately upon deletion. Some residual data in backup systems may take up to 30 days to be fully purged, after which it is permanently destroyed.

Subscription Cancellation

Deleting your account automatically cancels any active subscription. You will not be charged further. Refunds for partial billing periods are not provided unless required by applicable law.

Recovery

Account deletion is permanent. Once deleted, your data cannot be recovered. If you wish to use Ottract again, you will need to create a new account.

Last updated: June 2026.